Motor Trade Legal Support for Used Car Dealers

Resolve disputes, strengthen paperwork, and stay compliant with the Consumer Rights Act.

Outsource Your Customer Complaints 
Running a dealership is demanding. Time pressure and workload can mean customer complaints are overlooked, delayed or not dealt with properly — allowing small issues to escalate into costly disputes, repair bills or court proceedings.We can take that burden away.
  • Professional complaint handling on your behalf
  • Prompt responses to help prevent unnecessary escalation
  • Support based on the Consumer Rights Act 2015
  • Help assess repair, rejection and refund requests
  • Challenge unreasonable or unsupported demands
  • Ensure complaints are handled with the right evidence and documentation
  • Help reduce unnecessary costs, stress and management time
  • Benefit from extensive used-car industry knowledge
  • You Run the Dealership. We Handle the Complaints.Get in touch to discuss our outsourced complaint-handling service.Title
Be Ready Before the Next Complaint
Templates, processes, and dispute help built for the motor trade.

Services

Dispute Resolution Support

Motor Trade Legal Support Ltd offers Dispute Resolution Support to help dealerships navigate challenging consumer disputes with confidence. We support you with compliant processes, strong written responses, and negotiation strategies designed to reduce litigation exposure, maintain standards of customer care, and keep your dealership aligned with Consumer Rights Act requirements.

Dealer Documentation & Templates

Protect your business with Dealer Documentation & Templates created specifically for the used motor trade. Motor Trade Legal Support Ltd supplies practical, legally focused templates to help used car dealers manage consumer rights obligations, document key decisions, and respond confidently to complaints and disputes.

Compliance & Process Review

Review of your customer journey and record-keeping with practical improvements to reduce risk and keep your team consistent.

Policy & Process Setup

Policy & Process Setup to protect your dealership with documented, repeatable processes. Motor Trade Legal Support Ltd delivers structured policies and operational steps aligned with the Consumer Rights Act, helping you manage disputes effectively and maintain compliant customer communications.

Retainer Support

Motor Trade Legal Support Ltd’s Retainer Support delivers continuous, professional assistance to help used car dealers manage Consumer Rights Act responsibilities and resolve customer disputes efficiently. From preventative compliance advice to support with letters, policies, and dispute correspondence, we help protect your business and maintain consistent processes.

Pricing Table

Starter Package

MOST POPULAR
£79/Month
  • Deal up to 5 cases per year
  • Complaint handling, emails & letters to and from consumer on your behalf
  • Providing guidance on consumer rights act

Professional Package

MOST POPULAR
£149/Month
  • Deal up to 8 cases per year
  • Complaint handling, emails & letters to and from consumer on your behalf
  • Providing guidance on consumer rights act
  • document templates pack (Sales invoice, return policies, distant sales policies and procedures, copy of consumer rights act explained to dealer and customer, Car rejection form, Car delivery form, Pre delivery report, etc)

Premium package

MOST POPULAR
£250/Month
  • Deal up to 14 cases per year
  • Complaint handling, emails & letters to and from consumer on your behalf
  • Providing guidance on consumer rights act
  • document templates pack (Sales invoice, return policies, distant sales policies and procedures, copy of consumer rights act explained to dealer and customer, Car rejection form, Car delivery form, Pre delivery report, etc)
  • Priority assistance 24/7
  • access to a qualified solicitor provided at a discounted price with in depth industry knowledge

Per Case Pay As You Go

MOST POPULAR
£250
  • 30 minutes consultation
  • review of documents
  • review of communication relating to issue
  • suggesting right course of action
  • communicating with clients and drafting letters on your behalf aligning with consumer rights act

Articles

Handling vehicle rejection within 30 days

Handling vehicle rejection within 30 days

This summary explores the nine core building blocks for starting a business, tailored to the realities of used car retail. It covers planning and registration, operational set-up, recordkeeping, and customer-facing policies that reduce avoidable complaint escalation. The focus is on building a professional, compliant dealership that can handle Consumer Rights Act requests efficiently and consistently.

Read More  
Consumer rights act explained for used car dealers

Consumer rights act explained for used car dealers

An explanation of the customer’s main remedies under the CRA and the timelines that most commonly affect motor traders, including the short-term right to reject and the right to repair or replacement. The summary focuses on how dealers can respond quickly and professionally, document decisions, and manage expectations to prevent escalation.

Read More  

Testimonials

Used car dealer principal

James H.

They helped us structure a clear CRA response and kept everything professional. The customer backed down once the facts and paperwork were set out properly.

     
Independent dealership owner

Sarah M.

The document pack and templates have improved how we sell and how we record condition reports. We’re far more confident when complaints come in.

     
Sales manager at a used car dealership

Mark T.

Quick, knowledgeable support when we had a rejection claim. Their process review also highlighted simple changes that have already reduced issues.

     
 
 

Contact

  • 34 Basildon Avenue, Ilford, UK

For 15 minutes free consultation please call us on the given number